FAQ

RETURNS

We accept returns for both defective and non-defective products under the following conditions:

  • Accepted item condition:
    Items must be new or slightly used (unworn or gently tried, and in original condition with packaging when possible).

  • Return window:
    Returns must be initiated within 14 days of delivery.

  • Holiday return extension:
    Orders placed during November and December may be returned until January 15.

  • Return methods:

    • By mail (customer ships item back)

    • At an approved drop-off location

  • Return label:
    Return shipping is the customer’s responsibility.

    We accept exchanges for eligible products under the same conditions as returns.

    Exchanges

    We accept exchanges for eligible products under the same conditions as returns.

    Restocking Fees

    No restocking fees apply.

    Refunds

    Refunds are processed within 10 business days of receiving the returned item. The refund will be issued to the original payment method.

     

    Countries This Policy Applies To: USA

    If you have any questions, contact us info@laosborn.com