Returns

Return Policy

At L.A.Osborn Jewelry, we want you to be completely satisfied with your purchase. We take pride in crafting high-quality handmade jewelry and ensuring that each piece meets our standards of excellence. If for any reason you are not satisfied with your order, we are here to assist you with our return policy.

  1. Eligibility:

    • To be eligible for a return, your item must be unused, unworn, and in the same condition as when you received it.
    • Items must be returned in their original packaging, including any tags or labels.                                                                                                   

  2. Timeframe:

    • You have 30 days from the date of delivery to initiate a return.
    • After 30 days, unfortunately, we cannot accept returns.                         

  3. Refund Options:

    • We offer refunds in the form of store credit or the original payment method, depending on your preference.
    • Store credit can be used towards future purchases.                                

  4. Return Shipping:

    • Customers are responsible for the cost of return shipping unless the item received is damaged or defective.
    • We recommend using a trackable shipping method and purchasing shipping insurance to ensure the safe return of the item.                        

  5. Non-Returnable Items:

    • Custom-made jewelry, personalized pieces, or items specified as non-returnable at the time of purchase are exempt from returns.                   

  6. Damaged or Defective Items:

    • In the rare event that you receive a damaged or defective item, please contact us immediately within 14 days of delivery.
    • We will gladly arrange for a repair, replacement, or refund at no additional cost to you.                                                                              

  7. Return Process:

    • To initiate a return, please contact our customer service team at info@laosborn.com.
    • Provide your order details, reason for the return, and any supporting information or photos if applicable.
    • Our team will guide you through the return process and provide you with the necessary instructions and a return address.                             

  8. Customer Communication:

    • We strive to provide excellent customer service and will respond to your return inquiries within 1 business days.
    • If you have any questions or concerns about the return process, feel free to reach out to our customer service team.

Note: We reserve the right to reject returns that do not meet the conditions outlined in this return policy. Additionally, our return policy applies to purchases made directly through our website. If you have purchased our products from a third-party retailer, please refer to their return policy for further assistance.

Please review this return policy carefully before making a purchase. By placing an order with us, you agree to abide by the terms and conditions of our return policy.

Thank you for choosing L.A.Osborn. We appreciate your support and look forward to serving you with exceptional handmade jewelry creations.